User Data Protection
for oricrown

1Personal Information Collected

oricrown collects several categories of information from users in order to operate its online gambling services safely and comply with international licensing requirements. The categories of information collected are as follows:

• Registration information: Full name, identification card number (MyKad), date of birth, email address, mobile phone number and the username chosen during registration.
• Identity verification information: Copies of identification documents required for the KYC (Know Your Customer) process to fulfil licensing obligations.
• Financial information: e-wallet details (Touch 'n Go eWallet), DuitNow information, FPX account details and crypto wallet addresses (USDT, BTC, ETH) used for deposit and withdrawal transactions.
• Gaming activity data: Betting records, transaction history, total deposits and withdrawals, and gaming session logs.
• Technical data: IP address, web browser type, operating system, cookie data and device information used to access the oricrown platform.

2Purpose of Data Collection and Processing

The information collected is used for the following purposes:

• To verify player identity and process new account registrations.
• To process deposit and withdrawal transactions securely through the designated payment methods.
• To maintain account security and detect any suspicious activity or fraud.
• To provide 24/7 customer service via live chat and email in Malay and English.
• To send promotional information, bonuses and platform updates to players who have given their consent.
• To fulfil legal compliance obligations and international licensing requirements, including anti-money laundering (AML) measures.
• To improve the user experience on the oricrown platform based on usage patterns analysed in aggregate.

3Data Storage and Security Measures

oricrown takes appropriate technical and organisational steps to protect your personal information from unauthorised access, loss or misuse. Measures implemented include:

• SSL/TLS encryption for all communication between the server and user devices.
• Storage of passwords in a hashed format that cannot be reversed to its original form.
• Strict internal access controls — only authorised personnel may access sensitive user data.
• Regular security audits to identify and address any system vulnerabilities.
• Use of firewalls and intrusion detection systems to protect server infrastructure.

Players' personal data is retained for as long as the account is active and for the period required to meet legal obligations after account closure. When data is no longer needed, it will be securely deleted or anonymised.

4Sharing Data with Third Parties

oricrown does not sell, rent or trade your personal data to third parties for marketing purposes. However, data sharing may occur in the following situations:

• Payment service providers: Required transaction information is shared with e-wallet providers, DuitNow, FPX and crypto platforms to process payments.
• Legal requirements: oricrown may need to disclose information to the relevant authorities when required by law or court order.
• Technology providers: Technical partners who assist in operating the oricrown platform are bound by strict confidentiality agreements.
• Identity verification: Third-party KYC services that help verify player identity to meet licensing requirements.

5Use of Cookies and Tracking Technologies

oricrown uses cookies and similar technologies to improve the user experience on our platform. Cookies help us recognise your login session, store language preferences and improve website performance.

There are three types of cookies used on the oricrown platform:

• Essential cookies: Required for the platform's basic functions, such as maintaining login sessions and account security. These cookies cannot be disabled.
• Functional cookies: Store user preferences such as language settings and display options to provide a more personalised experience.
• Analytical cookies: Help us understand platform usage patterns in aggregate for the purpose of service improvement.

You can manage cookie settings through your web browser, though disabling certain cookies may affect the functionality of the oricrown platform.

6User Rights Regarding Personal Data

As an oricrown player, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal data held by oricrown.
• Right of rectification: You may request correction of any personal data that is inaccurate or incomplete.
• Right of erasure: In certain circumstances, you may request that your personal data be deleted, subject to our legal obligations.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to restriction: You may request a restriction on the processing of your data in certain circumstances provided for by law.

To submit any request relating to these rights, contact the oricrown customer support team via live chat or email at [email protected]. We will process your request within a reasonable time.

7Financial and Transaction Data Privacy

The security of financial information is a top priority for oricrown. Our platform supports the following payment methods: Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency (USDT, BTC, ETH). The minimum deposit for each method is RM30, while the minimum withdrawal is RM50.

Every transaction is processed in an encrypted environment. Your full bank account or e-wallet details are not stored permanently on oricrown's servers — only the transaction references required for records and settlement are retained.

8Amendments to This Privacy Policy

oricrown reserves the right to amend or update this Privacy Policy from time to time to reflect changes in operating practices, legal requirements or technological developments. Any material changes will be communicated to registered players via email or in-platform notification.

The effective date of each version of the Privacy Policy is stated at the top of this document. By continuing to use the oricrown platform after any amendment takes effect, you are considered to have agreed to the latest version of the Privacy Policy.

If you do not agree with any changes, you have the right to stop using the platform and request account closure. To do so, contact our customer service team.

9Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how oricrown handles your personal data, please contact our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week — log in to the oricrown platform and click the live chat icon to speak directly with our support team.
• Email: [email protected] — we respond in Malay and English.

All privacy-related enquiries will be handled in strict confidence and professionally. oricrown is committed to responding to every personal data privacy enquiry thoroughly and in a timely manner.